What's the point of a gas station having someone sitting inside a booth if they're completely useless when customers arrive to get gas? This is the third time I've seen the same employee sitting there

Being that my husband's client reimbursed for this trip to the gas station I decided to give this Chevron station a try, and it was the only station literally on my way home. This Chevron location is

The owner of this gas station is AWOL except for collecting a check. The pumps at the gas station are completely neglected and barely work. The buttons don't work and the screens are unreadable. Such