Purchased a brand new Grand Highlander back in 2024 only to find out later they added (without authorization AFTER we told them we only wanted GAP) a 2600 service agreement....for oil changes and tire

((I wish I could do separate ratings for sales vs service because my sales experience was great with the salesman I did have this last time. Highly recommend him!)) STAY AWAY!!! The service department

Boy they saw me coming. They didn't have the vehicle that I wanted (first red flag). They put me in a Ford AND I found out that I couldn't turn off the heater, none of the environmental controls worke