The process began with a bombardment of email "reminders" that my car was due for an oil change. The messages came both from Veterans and Carfax. The Carfax messages stated that my oil level was low -

Veterans Ford has reached out to me looking to apologize for the inconvenience. They also sent me a refund for the work performed, which I did not request. Thank you Veterans.

Have taken my cars in for service for the past year and have had nothing but exceptional service. I highly recommend Veterans Ford's service department.