Customer service is beyond incompetent. My financial advisor said they cannot help me with doing a Roth Conversion. I contacted the main customer support line several times throughout Oct-Dec. Not one

Awful! There should be a way to call your phone number and actually reach someone in the branch! I miss TDAmeritrade.

Communication is important When you call the Bellevue Schwab Branch no one answers the phone. I was following up on a question the Bellevue branch had about a transaction I had made the day before. I