It's my understanding that the providers are of high quality, but I also believe that the burden of a high load of patients to attend to, makes it difficult for them to perform their best.

Office experience I have never had so many bad experiences with the staff. You have to go thru 3 people, just to get a message to your doctor. That means everyone knows your situation. Then, they say

I have had several very poor experiences at this clinic. I went in with extremely bad back pain- so bad I was taking very strong pain medicine to combat the pain for month