"10 sandwiches in front of you if u want to wait" in the drive thru, pulled around front and not a single car or person in the parking lot

Typical subway shop located near lowes in Lima road. Ordered thru the app for the BOGO event they have going on. Usually they follow my instructions perfect but it seems two different ppl made my subs

Needed to cancel my order. I tried calling over 10 times with no response. Lost all my money because no one could bother to answer the phone.