I usually choose Caffè Nero for their chai lattes over any other coffee shop, but today was genuinely disgusting. I’m not someone who normally complains, but what I witnessed was unacceptable and need

Needs deep clean, floors, tables very dirty. Cobwebs on walls, furniture needs replacing and needs redecorating. Coffee not bad but hygiene can’t be great given the overall state of the venue.

I find this store welcoming but always very busy, often 3 staff on full steam. I choose Chai Latte with soya as no extra charge as with other non dairy. I like the new little veg pesto tomato pizzaret