Hard to get a person to talk to and now we have to pay membership to get a quote for insurance. Getting worse and worse

I had a 2:10 PM appointment for fingerprinting, and upon arrival, I was greeted by a very professional woman at the front desk. However, my experience with Charlie Gomez was extremely disappointing. H

I walked in and told the guy at the counter I was there for a 11am appointment. His response was "don't matter, sign the walk in sheet" so what exactly is the point of having an appointment if it does