My appointment was scheduled for 10:00 AM, yet I waited 30 minutes, only to be told I'd need to wait another 30 because another patient was see ahead of me.. This is not the first time this has happen

We arrived at the moment they open for our appointment at 9:00am; now we are sitting here waiting at 12:16 pm...

Every time I come to this office they are clearly over booking appointments. Why are there 15 people sitting in the waiting room at 9:30am? I have previously came up here for a 9:30 appointment and wa