Appointment only... don't expect them to care either. Just drove from our if state expecting to sit and wait, but got sent away. PUREMichigan

I know SOS are horrible but this one is the worst i've ever been to.... Was lied to about appointment times and so drove in from Chicago.

Made and appointment and showed up. Was timely, efficient and the woman who helped us was friendly and easy to work with. Best SOS experience I've ever had and that includes multiple states.