Actually had a pretty good experience at the airport counter, no lines (the other counters had really long lines) and the process was pretty smooth from counter to getting car. I learned that Payless

You think you are renting from Payless but when you get their you have to stand in an Avis car rental line. 2.5 hours in line to get a car. The staff are 5th rude speaking to clients unprofessionally.

EVEN IF U GET AMEX POINTS, DO NOT USE THIS BUSINESS. TERRIBLE service and they are FRAUDULENT. I am very experienced with rental cars and I can say very confidently that this company (Payless/Avis) is