Arrive after finding info online. Note is posted that it's now by appointment only. Could have updated your online info. Inconsiderate.

Don't have enough chairs to wait, not enough information don't know where to lineup.... So far this place sucks

Here's my review. It's 9:50. My appointment was at 9:00 a.m. They have no lobby, nobody to direct you what to do out here. It is an s*** show, IMO.