I took a very sick dog to them on a Sunday. There were 3 of us saying she was sick but the vet didn't take it seriously. She didn't take a temp or blood and sent us home. I called later begging them t

My dog ate discarded food wrapped in tinfoil on our evening walk. I called the 24/7 hotline and the despatcher connected me to Dr. O. She advised me to bring him in ASAP, and I got him there in 25 min

Being clear about drop off and pick up times is a very basic part of boarding an animal. I called and made an appointment to board my dog from July 19th-July 24th. No mention that they would be closed