Brought my car in for service and noted a pre-existing exhaust issue. After pickup, the condition was clearly worse, with the exhaust fully detached and the bumper ripped. I raised this with the servi

My 80-year-old mother took a car into Lexus for service. A car has been there over 2 months. She was never told what was wrong with her car, no one contacted her, then suddenly she was told her vehicl

Honesty Diego is full of it. Inform customer of any and all work to be performed ahead of time!!! Do not lie on your paperwork!!! Thanks for responding Brianna. I have spoken with Michael who also was