This company is a total joke. My company recently switched from Empower to Principal. Big Big mistake. Many of us have contributions missing or only half of your contribution. When you call they want

on the phone for 30m with an agent who was unable to help verify my security question information to create a new online account, they transferred me to someone else. On hold for ~5m for a new agent,

Terrible service, slow systems, long wait times, incompetent company that I can't wait to get away from.