I always order the same thing the same way steak and cheese add bacon bread not toasted on the app for pickup never one time until today have I gotten steak and cheese with cold meat and the excuse is

On 4/21/23 I placed an online order using the Subway app. The Ham sub was very sloppily made with more mayonnaise on the outside of the bread than in. The second sandwich was supposed to be a BMT Melt