My experience with Citibank has been terrible. My aunt passed away in September of 2025. She had a CD with Citibank that matured in 2025, prior to her passing. Despite having both my name and sisters

Lines are always long, tellers are slow, not friendly. It doesn't matter what time of day, they are SLOW, poor customer acknowledgment, if any. I bank there only for online purchases.

The lady on the phone was good. But the credit card and Citibank I am not happy with I pay on time - in fact before anything is due every month yet thw one time I needed to use my credit card they hel