After being late to the movie the team were lovely and refunded our booking. They were so nice to do that as it was not their fault we were late. It just shows their amazing customer service and we wi

Very poor experience to watch Avatar 3D. The screen was very dark making it a strain on the eyes. Staff apologised, and refunded the ticket cost but were unable explain the problem.

A technical error meant the advertised subtitles could not be shown on the film. Laura and Gareth (the managers) responded magnificently with a customer service I have rarely seen, certainly never in