budget car rental has a very very bad service , rented a large SUV from DFW to be told I needed a credit card that debit was no good , I respected this and went for a smaller car for 1 week and was ch

Not only was the vehicle in disgusting condition (looking like it was taken for a joy ride through sand dunes) but the customer service was absolutely awful and rude from start to finish as they spoke

I called the McKinney location to verify my reservation, and was auto-routed to Grapevine. Laney took my call and was excessively rude from the jump. When I simply asked if it was possible to pick up