Maybe the high ratings are for donation drop-off but this is a terrible place to shop. There's no place to try on clothing. Previous comments about this issue received an answer that indicated it's be

I didn't go in but I did swing by to donate some things. There were plenty of people working there who helped unload my suv and were very polite.

One of the few thrift stores in Santa Fe. I found a swung collectible vase and a LeCruset pan. Well organized and clean. Go thrifters!