I made a reservation for three day parking in the Smart lot. It cost $78, but was supposed to be a guaranteed spot in the covered parking deck across the bridge from the terminal. None of the supposed

Maybe try enforcing (like ticketing) the special parking spots designated as such. I wouldn't be surprised if these dudes started taking the handicapped spots for their giant pickups which are hogging

Beware: If you prepay at "The Parking Spot" and your plans change, you cannot get a refund for cancelling. I didn't read the fine print first.