Natalie did outstanding customer service, she was very nice and exceeded my expectations. When I ask for extra caramel, she gave me the extra caramel and made sure that I got my discount for the 2 cup

The Starbucks inside the Carmel isn't my go-to, largely because they do not offer mobile ordering or a drive thru. But, because of that, they're usually not that busy. Case in point: I've never waited