I ordered a replacement item from them a month ago and haven't received any response for a $5 item. I've called on several occasions and they never answer the phone. I went in person and was told that

The manager here is totally unhelpful, verging on hostile. I stopped in to get help with glasses that I bought here that are still under warranty, but she insisted I go to another store 30 minutes awa

We bought a pair of sun glasses in Gilroy, before coming here I called the gilroy location to ask If I could return the glasses and get the special buy one get the 2nd pair at 50% off at any location