I understand that the people who gave a poor rating were disappointed, but it's a VA hospital, not a for-profit medical center for millionaires. I've been to a lot of VA hospitals, and this one is by

The VA can be quite confusing as a system in general and though there were many hang ups with my grandfathers care at the Monterey hospital, THE PALO ALTO VA did there best to address all my grandfath

"Compassion paired with courage." I want to share my experience with Carol in the VA advocacy office because what she did for us goes far beyond ordinary help. Carol showed the kind of compassion, cou