Tell service advisor Phil Yang to be polite when he screws up. I was scheduled to have my Mustang Mach E serviced today. He had called me and set the date to have my 10k done and the recall. He said a

I've been a loyal Royal Oak Ford customer for years, but now I have a new reason to appreciate them. My car got "dinged" in a parking lot and needed a little repair work. I took it to the Royal Oak Fo

If I could give them a 0 star I would. The bodyshop manager Mike was so disrespectful and condescending. Poor customer service by a manager sets the tone for the entire business unfortunately.