Called to schedule a repair. They called to get details and information and said they would check with their service person and get back to us. We have never heard from them.

Not happy with the shoddy install and now being ignored by my many emails, calls and text messages to fix issues. The stove is leaking smoke, the chimney cap is allowing critters to enter the flu, the

The problems we had with this vendor were with follow-up concerns. It tooks weeks to get a response to an inquiry or problem. The sale and install went OK, but the service after the sale is very lacki