If I could choose no star I would. My mother arrived at The Willows at around 4:30 PM on 05/09/2025 to room 220. The transportation services manually lifted her into the bed and there were two Willows

Let me start by saying I absolutely adore the Willows at Hamburg. Every time there has been an issue they have fixed it immediately. Even when I am red in the face mad, they find out what is going on

Smells like pee in there. Staff is not friendly at all. And when you ask for help they have an attitude