Unfortunately, I have become part of the cattle call at WNY Urology. It's not pleasant and I actually dread going there. My complaint is pretty simple. When I schedule an appointment, I SPECIFICALLY s

This is a nut house. I first used the ladies room on the first floor. It smells like a sewer backup and I was gagging. I went to the office on floor 2. The place was PACKED. Small doorways. Loud. Not

"Industrial", my PCP described their office tenor as. Start with the 200 seat waiting room and the acoustically challanged check-in area where even the able-hearing can't understand each other. As a n