Xtrordinair is a poor company - it has no customer service phone number and no technical support, leaving customers at the mercy of (1) fireplace servicing companies that gouge customers and provide p

I purchased the Medium Flush Nex Gen Hybrid Wood Burning Insert and I have to say, two pieces have came off in less than a year and a half. Unfortunately the Dealer I purchased from is no help. I am c

We have three of their fireplaces and love all of them. We've got the Evergreen, which comes out the heat we've got the propane Northfield, which is wonderful with the three viewing windows and our fa