I was very happy with the routine oil service/tire rotation and the friendliness of the staff at the service desk, but I'm very disappointed with the COST of a diagnosis of two problems - the hatch do

After my original complaint, I was told by Brent D Business Customer Service that the Service Manager, Chris Wong, at 302-645-2801, would be in contact with me soon. I did download Chris Wong's number

If I could give it a "zero" I would. I needed to have a key made for my 2017 Escape. I called the parts department and was told they have the right kind in stock. I was transferred to Service to set u