Not the friendliness staff. Long, slow lines. Consistently low inventory in kids section. Love the clothes. Easy to return clothes when needed.

Here from California. Had to step out to use restroom. Asked them if they could hold an item for je. He said No firmly and no customer service.

Online ordering from Zara is VERY FRUSTRATING!!!! I ordered a size 6 in jeans and they sent me a size 4! I emailed the company and they told me they could not wave the return fee although it was THEIR