The reception did not answer the requests and was not able to do a reservation in the own restaurant. They even send me for lunch to an external place while the bar („ they have only cake“) has a reas

Room was cold and the AC did not function. We requested the receptionist to switch it on but she was not able to to that. Also requested an extra bed for my daughter, which was not prepared previousl.

What unfriendly people, stay away. We booked this hotel by mistake. It is far away from Hamburg City Center and from the airport and from City exits to the North. We booked it with booking.com, and wh