I want to start by saying that I genuinely love the Lincoln brand and my vehicle. My frustration is specifically with the service department at Hooks Lincoln, not Lincoln itself. I scheduled an appoin

Paid nearly $600 for a brake service that was installed improperly, causing a noise that was never fixed despite three return visits. Another dealership confirmed the caliper was bent due to improper

Absolutely terrible experience at Hooks Lincoln. I parked in their lot during the snow because it was unsafe to drive my car down the hill to Hiley. Yes, I misunderstood and thought the dealerships we