I can no longer access my account because of the myriad "safe guards" the bank has imposed, making it extremely difficult and inconvenient to sign in. There is no longer the possibility of calling to

Today I went back for the third or fourth time now to try again to pick up my grandmothers estate... this has by far been the most horrifying experience of my life at any financial institution. I can'

I didn't expect to like this bank. After working a really terrible hack by an ex-boyfriend, the bank managers/account specialists (?) tolerated my lengthy story and gave me a chance to explain things.