Customer service is awful. Once you buy a product, don't expect support. They're only in the business of selling things. The Service Department won't answer the phone and nobody else will do that for

Just spoke to Jeff with a question about paint my fireplace. he was so helpful and put my mind at ease.

Brian at Georgetown Fireplace and Patio did a great job of steering us to the right wood burning stove for our home. He asked great questions to understand our needs. We ended up with a Hearthstone an