I received a call from their Office Manager who was concerned and apologetic. She also gave me a full refund. I appreciated that very much.

I went to Massage Envy in Grandville for the first time and was looking forward to a relaxing experience. I arrived on time, but there was some paperwork to complete beforehand. It would have been hel

I had an appointment for a massage at 2pm, they called me at 12 saying they had to cancel my appointment because my massage lady was stuck in Florida and can't make it? I booked this appointment days