Great Venue, But Extremely Poor Customer Care I had a promotional booking at Aura Skypool during the period of severe weather and flooding in Dubai. Travel to Palm Jumeirah was unsafe, yet Aura Sky...

I had a promotional booking at Aura Skypool. During that time, Dubai experienced severe weather—heavy rainfall, widespread flooding, and dangerous road conditions. Travel to Palm Jumeirah was unsafe,

Never go there by a promotion, at least. Very disappointing experience. Even though the tickets were part of a promotion, we still paid for the booking, yet were treated unfairly. A simple date change