I call for an "appointment" the whole 24 hours beforehand and yet for just an oil change I leave my truck and expect it to be only an hour max. Has been 3+ hours I guess either other "appointments" or

You can schedule an appointment here but you'll be waiting 45 minutes for them to even take your car into the shop. Expect another hour for them to actually change your oil

I waited 15 minutes at the desk for someone to acknowledge me. The guy was on his phone the whole time, sitting in the lobby. When I slammed my keys on the desk, he finally turned around and said, 'Oh