Location, proximity to Westfield MallLifts at the far end (away from the reception side) doesn’t go straight to the basement. We had to take it to level 3 then change lift

The customer service. Amenities.The shower wasn't cleaned properly. Mould in the corners of the shower. The drain has gunk and hair from previous occupants in it.Tea, coffee and supplies weren't reple

Breakfast was simple. I would like to see more variety in choices.The accomodation was comfortable. The room was presentable. It was nearly perfect except that I had to ask for face towels and cotton