I had the worst experience today at the Novi location. I was issued store credit for $900 a couple years ago when we missed the return window due to construction delays. We were assured by the Ann Arb

Absolutely 0 customer service. They won't answer when you call and they basically have no one working in the pickup area.

Walking into the store it looks intimidating because it's so big and has so many choices. We were greeted right away and had a few employees ask if we needed help. They have full, knowledgeable staff.