So it's taken a little over a year, but finally Roche Bobois fixed the issues related to my couch. The couch repair has met my expectations and feels and looks fantastic!

Dearest Hannah, You are truly a sweetheart! Every time I walk into the store, I can't help but admire your warm and welcoming presence before I even begin looking around. Your kindness and incredible

It took 9 (NINE) years to respond to my review. Think of how much further your reply could've taken you, had you taken this "into consideration" (& actually *apologized* earlier? I tried giving Roche