Had the worst experience. Had a confirmation number through Orbitz and drove all the way to get the car and they said they didn't have the car. Never again. I'll choose another car company.

Shoutout to Melissa at the Hertz at Mesa Phoenix Gateway Airport -- she was AMAZING! I picked up my rental and quickly realized the car smelled like cigarette smoke. Melissa didn't hesitate for a seco

Update: After I contacted Hertz's customer service team directly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even though