I understand why they have 2 stars. I booked my toy poodle an appointment for a wash and haircut, which they screw up every time, and they cancelled her appointment after I left them a note explaining

Terrible. Dropped off dog at 2pm...my appointment time, groomer was not there, No one had called for me to pick my dog up, I called a little after 6, was told my dog was ready 15 min ago. No one calle

I took my 6 month old cavagoldendoodle puppy to be groomed at this location. I had only had him for three days so he wasn't used to pet stores. It was obvious that the prior breeder never groomed him