We've had Cox for 15 years and the service has never been awesome. We finally decided to jump ship and try another company and it was *so complicated* to leave Cox. You have to either "chat" with them

Worst customer service I have ever delt with. First they set everything up and then I get a text message saying there was issues with my order so I called and they said that they cannot ship my equipm

the customer service rep Farhan in department SPT1 was rude and threated ti disconnect my call because he kept guess information when asked if he to verify because we are medical place of work