Getting two new tires today 2/28/25 Lady told me the wait was a hour then a hour after waiting I get a text they just started my service then now 40 minutes later they are still changing two tires it

I had an oil change appt at 12:00 noon. I got a text at 12:34 that they had started on my vehicle. That's it! At 1:35ish, I asked was my car finished. I saw my key in the holder but the ticket was not