Upon arriving, everything was fine. Bags arrived later that day to our room ( palace tower ). I see housekeeping coming frequently. Was not informed that the microwave was on the fifth floor till th..

Absolutely terrible experience at the Ocean Tower. Check-in took over two hours, and the staff was shockingly rude and unhelpful the entire time. Customer service throughout the week never improved —

Hotel had 1 person checking people in. We waited in the line for an hour. QR code for the restaurants did not work, phone number for the Italian restaurant did not work. Finally got through to the ...