My boyfriend was very sick so we made an appointment around 10am for a 12pm appointment. We waited in the waiting room and he did not get taken back until 12:45pm. We then got sat in a room and waited

I have been here for hours. I get it, it's Christmas eve. There are so many suck people coming in. Waiting hours and hours. The staff is clearly at their wits end, overworked and exhausted. Instead of