We lost power so stayed at the Sonesta ES in Brentwood, Tn. Jan 26th.. when we arrived our room wasn’t ready so we were invited to stay warm in the lobby and to help ourselves to the drinks and snacks

The most positive aspect of this hotel is that it can genuinely fit a family of five without feeling too cramped. We stayed in a two bedroom suite, and with three different rooms, we had space enough

We arrived with a reservation number for 2 nights, were told sorry, no rooms, and turned away. The very next day I got a receipt for the full amount charged to my credit card. Subsequent emails cam...