A long time ago Seinfeld show accurately described and predicted how rental car companies work. "They know how to take a reservation but not how to hold one". Their policies in fine print are excrucia

i had a rental from and through the insurance due to an accident when i returned it the lady wasn't like rude she was just plain quiet she gave me receipt did NOT bother to ask me anything else .. i h

After writing Hertz' corporate HQ. Not even a response. Enterprise from now on, I could care less if they are more expensive. You lost my business forever.