Update: It turns out that Markus was out for the past few days. He got back to me on Saturday and got things rolling. It is peculiar that the other person cc'd on the email never replied either but ma

Final Update: I finally have a resolution, though it's not the one I hoped for. It turns out there was some initial miscommunication: under the specific terms of my contract, I am not eligible for a r

Bought 4 new tires in may, had a flat tire in maryland, had it towed to bmw and there's no warranty because dot #'s were not recorded. Fought with tulley when got back to NH and the flat out refused t